I have a lot of experience with instant messaging. That was all I did throughout college. I would have my AIM up all the time and would chat with friends even if they were across the hall from me. Sometimes my roommate and I would have the most deep conversations with each other while we were sitting right next to each other. I don't use AIM anymore but I still sometimes chat with people through facebook. I can chat also through my phone instead of texting people.
I remember in middle school, before IM became popular, I would go to this one chat room that was designed for teens. We would trade codes with each other so we could type in pretty colors and emoticons. We also emailed a lot back then.
I worked at another library that used instant messaging in the reference department. I had to observe the reference department for a library school class I was taking and helped answer a few questions they received through IM. Sometimes they would just get IMs from patrons using the computers requesting more internet time but they received a fair amount of real reference questions as well.
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